Returns & complaints

Returns

As a consumer, you have the right to withdraw from the contract within 14 daysof receiving the goods, without giving any reason. Send the goods back to us together with the completed form to the address we'll give you once you've notified us of the return at info@somvandrak.sk.

Unfortunately, you can't return personalised products(with your own text, coordinates or engraving) — they're made to measure just for you and would be of no further use once returned.

Complaints

We provide a 24-month warrantyon all jewellery and accessories. If something cracks or breaks during normal use, get in touch — we'll repair or replace it.

If we got anything wrong with your order, let us know at info@somvandrak.skand we'll put it right.

How to make a complaint

1. Email us at info@somvandrak.sk with your order number and a description of the problem (attach a photo if possible).
2. We'll send you the address to send the item to.
3. We'll process your complaint and refund within 30 days.